UniGo - FAQ

How do I track my sleep on the Delta?
The Delta device automatically detects and tracks your sleep when you wear your device to bed.  We recommend wearing your device snugly – but not too tight...
How do I see notifications on my Delta?
Your device can receive notifications from your nearby phone to keep you informed, including calls and SMS notifications. To see notifications from your pho...
My Delta screen is blank.
If your device screen is blank, try tapping the Mode button on the device to wake it up. If this does not work, try turning it on by following the instr...
My Delta will not sync
If you have an app account and have followed the device setup instructions, the data collected on your device should sync when you open the app or when you ...
My Delta is not charging
If your Delta device is not charging, try the following steps: · The contact elements on the device may be dirty: clean the charging contacts on the b...
Data in my Delta are not displaying in my account.
First, check that your device is still connected with the app. If the device is successfully paired and connected, you will see a connected symbol at the to...
How do I change the units of measurement on my device?
The Delta device allows you to switch between imperial and metric units of measurement for calories and distance. You can switch between the two modes und...
How do I track my heart rate in the app?
The Delta’s optical heart-rate sensor calculates how many times your heart beats per minute (bpm). In heart rate mode, the device will start measuring y...
When will my Delta bracelet (device) arrive?
We know you probably can’t wait to receive your new Delta device!  You can expect your Delta to arrive within approximately 20 business days. Please not...
Why don't I receive RHR data in my UniGo account?
Mh, your Resting Heart Rate data doesn't appear in your UniGo account? Rest assured, we might have a clue! You might have missed to fill out some d...