UniGo - FAQ

What is a mood check-in?
Sometimes life throws so much at us that we often find ourselves caught up in the hustle and bustle, going from one place to another, from one task to the n...
What do mood check-in notifications look like?
Gone are the days when the most common notification in your life was a post-it-note that you slapped on the fridge reminding you to “Pick up milk” or “Make ...
Where's my Mind rating?
Are you wondering why your Mind category seems stuck at the starting line while your Heart, Sleep, Weight, and Activity categories are already out the gates...
I'm still waiting for my VO2 max rating / I lost my VO2 max rating
Do you have a low resting heart rate (RHR) that has been given an amber or red rating? Are you still waiting for your VO2 max score? Or maybe you previously...
Understanding your dashboard and health ratings
We provide you with evidence-based scientific analysis of your health in the here and now. As part of our user-friendly design, we provide you with simplifi...
Where's my Heart rating?
Patience is a virtue, so the saying goes. But luckily you won’t have to wait long before it’s ready, set, go on your heart rating!   After wearing your ...
I'm missing data on my sleep graph (Fitbit)
Are you losing your ‘zen’ over your sleep data at the moment? Here are a few tricks of the trade to get you sorted quick-smart!  Perform a fresh sync  Fir...
Syncing your Apple Watch
To keep you account up-to-date it's important to sync a few times each day. Syncing your Apple Watch with us triggers the retrieval of your data. Keep ...
How to check your Fitbit data permissions
Have you been syncing your Fitbit to us regularly, yet your dashboard is still asking you for more data? ? If so, it's a good idea to check your Fitbit...
How to check your sleep data
We need 14 nights of sleep data within a 28-day rolling time-window to generate your Sleep rating.  You can check how many nights of data we have by taking...