UniGo - FAQ

Why haven’t I received my Body Fat Percentage rating?
Are you starting to think, “I don’t think you’re ready for this jelly”?  You’ve already entered your height, weight, age, gender, waist & hip circum...
I’m a shift worker, why is my sleep rating amber or red?
We understand how important a good night’s sleep is, especially when you're working shifts!  We also know it’s important that you get a clear and d...
How to track your sleep using an Apple Watch
Do you have an Apple Watch (you stylish thing you!)?  While you may be right on trend you may also be losing out on precious sleep data. And now that yo...
I don't have my sleep rating yet
It’s nice to know there are some things in life that don’t need much time to achieve perfection – who doesn’t love a quick stir-fry or a pancake stack dripp...
How do I update my Weight measurements?
Are you ready to update your weight, waist circumference, or hip circumference? Follow the steps below and you’ll have it done in no time! Step 1. Open ...
I'm pregnant or have a medical condition/injury/disability
We're all human and we understand that life is constantly changing! Sometimes it's in a positive way and other times, life throws us a curve ball ...
Can I sync my Fitbit Aria scales to the app?
We love health tech gadgets and considering that you're an owner of a Fitbit Aria scale, we think it's safe to say that you love them too!  At...
Syncing your Fitbit
Do you have a sneaky suspicion that we aren’t up-to-date on all that is you?  Feeling like you should have met those minimum data requirements for your rati...
My Apple Watch is not syncing
Do you feel like we are giving you the cold shoulder?  Is your dashboard completely empty?  If so then don’t be alarmed - we don’t play by a ‘treat them...
I think my account is missing data
Is your dashboard looking as barren as a set from an old Country-Western cowboy film?  Well partner, there may be a few reasons why you are yet to see your ...