UniGo - FAQ

Why is my sleep duration shorter than what's displayed in my other apps?
Have you ever purchased a carton of eggs, only to arrive home and discover that one egg was missing? OK, so maybe this hasn’t happened to you (because you’r...
Why use this app?
We know that your health isn’t compartmentalised, it’s interconnected. How does your step count affect your mood? How does your BMI affect your sleep effici...
How is my Mind Rating Calculated?
So you’ve read the FAQ articles about OK-ish emotions and how they affect your Mood Rating but you’ve still got questions about why you’re seeing red. W...
I can't find the email with my activation code
You’re keen and eager to embark on your Health journey with us but where on earth is that email with the unique activation code?! Want to know the number...
Why is my sleep duration longer than what’s displayed in my other apps? (Health)
A well-deserved sleep-in is bliss. Who doesn’t love to be nuzzled up in a warm bed, dreaming away without a care in the world? A sleep-in when you didn’...
Where did my rating go?!
We don’t know about you, but the game of hide-and-seek was one of our favourites when we were kids. In fact it’s been far too long since we last played. (Ar...
How long until I receive my health ratings?
We don’t like jumping to conclusions. That’s why we wait until we've received a sufficient amount of data to analyse before we generate your health rat...
Syncing your Garmin
Are you keen as a bean to get started with us? Feeling like you should have met those minimum data requirements for your ratings by now? We haven't...
I can't remember my linked email address
Sometimes you just have one of those days where the little details elude you. Did I lock the front door?Did I turn the iron off? Where did I leave my keys...
What devices do we sync with?
Shout out to you, you superstar!  We're guessing you've found yourself here because you're keen as mustard to start smashing your health goal...