UniGo - FAQ

Using historical data from your wearable device
If you're reading this then you're probably a seasoned Apple Watch, Fitbit or Garmin wearer and this isn’t your first rodeo, so to speak. You'...
I'm missing data on my sleep graph - Apple Watch
Are you losing your ‘zen’ over your sleep data at the moment? Here are a few tricks of the trade to get you sorted quick-smart! Perform a fresh sync  ...
How to check your heart data
We need 14 days of heart data within a 28-day rolling time-window to generate your Heart rating.  You can check how many days of data we have by taking ...
How to check your step-count data
We need 14 days of step-count data within a 28-day rolling time-window to generate your Daily Step Average rating.  You can check how many days of data ...
How to check your Apple Watch sleep data in the Health app
When troubleshooting your sleep data, it's important to understand the flow of data from your Apple Watch to our app. It's a 3-stage process.  ...
How is my Body Fat Percentage calculated?
Have you ever stood on the scales before and after a shower, with your shoes on and then off? The weight of that extra pair of socks makes all the differenc...
Why is my insight different to my rating?
If you're reading this then you've probably noticed a difference between the information displayed on your summary pages compared to the informati...
I haven't received any check-in notifications
Our mood check-ins are a favourite feature for our users; not only are they quick and easy to complete, they also give you an opportunity to take a well-des...
Navigating your dashboard
Your dashboard gives you an overview of your current health ratings and provides you with easy access to your detailed summary pages. Select a health categ...
Contact us to report an issue and/or send us feedback
Is there something you’d like us to know? Maybe it's your favourite colour! Or if you have: Technical issues to report Positive Feedback to share...