We need 14 nights of sleep data within a 28-day rolling time-window to generate your Sleep rating.
You can check how many nights of data we have by taking a look at your Time Asleep graph in the app, just follow the instructions below.
Step 1. Open up the app and select the Sleep category
Step 2. Select 'Time Asleep'
Step 3. View your 30-day graph to see how many entries are displayed.
In the example below you can see that this user has 6 nights of sleep data. Another 8 nights of sleep data is required before we can calculate a Sleep rating.
Already have 14 nights of valid sleep data on your graph but still no rating? We'll look into it. Simply contact our support team and please include:
1. The subject title: Sufficient sleep data on my account but no rating generated
2. Your email address linked to your account so we can identify your account.
3. A screenshot of your 30-day Time Asleep graph.