Do you feel like we are giving you the cold shoulder?  Is your dashboard completely empty? 


If so then don’t be alarmed - we don’t play by a ‘treat them mean, keep them keen’ strategy. We’re ready to get your party started but the data from your Apple Watch may not have made its journey to our app yet.


Now is the perfect time to check that your health data is leaving home and reaching its destination. Follow the instructions below to investigate!


Step 1.  Open the HealthKit app on your phone and look for an icon on your phone called Health. 


Step 2. Select ‘Sources’ on the bottom tab bar and then select the app icon.

 

Step 3. Select ‘Turn All Categories On’ at the top of the page.

 

Step 4. Make sure all the category switches are on! You will notice that the category switches are now green!


 Step 5. Refresh our app by force closing and re-opening the app.


After you have checked your HealthKit settings you will need to refresh our app. If you already have the app open (or running in the background) you need to force-close it by swiping up on the app until it disappears. Once done, you can re-open it! 


And we're up to date! Your dashboard should now reflect the new sync.


Now your Apple Watch data will be sent to us! We require a minimum amount of 28 days of data to analyse your health information and provide you with reliable and accurate health ratings and personalised insights. 

You can look forward to viewing your health ratings and insights soon!