Do you have a sneaky suspicion that we aren’t up-to-date on all that is you?  Feeling like you should have met those minimum data requirements for your ratings by now?


We haven't forgotten about you (of course not!) - it's most likely that we haven’t received any new data from your Fitbit account. 


You can check this by taking a look at the sync date on the bottom of your dashboard. This indicates when we last received new data from your Fitbit account. 


Here's how it works:

Your Fitbit watch syncs or 'sends information' to your Fitbit account every time you open the app. Within 30 minutes of this sync, Fitbit will then send your data to us. Please allow up to 1 hour for this new data to be processed and displayed on your dashboard and graphs. Follow the simple steps below to perform a sync.  


Step 1. Check your Bluetooth and internet connection are turned ON

Your Fitbit watch sends data to your Fitbit account via Bluetooth, your data is then sent to us via your internet connection (3G/4G or wifi). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON. 


Step 2. Open the Fitbit app to sync your Fitbit watch


You'll know the sync has completed when the Fitbit app displays the exact same step count as your Fitbit watch.

Your Fitbit watch only sends data to Fitbit when the Fitbit app is OPEN. Be sure to open the Fitbit app on your phone a few times throughout the day. This will ensure that your new data is being sent to Fitbit (then Fitbit can send it to us!) 


Step 3. Refresh our app


Within 30 minutes of syncing your Fitbit watch with Fitbit, this data will be sent to us. If your dashboard still shows an old sync date after doing this, simply refresh the app by force-closing and re-opening it. Alternatively, you can log out of the app and log back in. 


If you're still not seeing any new data after a few hours, please contact our team and include the email address linked to your account. We'll get to the bottom of it!