We need 14 days of step-count data within a 28-day rolling time-window to generate your Daily Step Average rating. 


You can check how many days of data we have by taking a look at your Daily Step Average graph within the app - just follow the instructions below.


Step 1. Open the app and select the Activity category

Step 2. Select 'Daily Step Average' 

Step 3. View your 30-day graph to see how many entries are displayed.


Already have 14 days of valid step-count data on your graph but still no rating? We'll look into it.


Simply contact our support team and please include:

1. Your email address linked to the app so we can identify your account.

2. A screenshot of you 30-day Daily Step Average graph.