We need 14 days of heart data within a 28-day rolling time-window to generate your Heart rating. 


You can check how many days of data we have by taking a look at your Resting Heart Rate graph within the app - just follow the instructions below.


Step 1. Open the app and select the Heart category

Step 2. Select 'Resting Heart Rate' 

Step 3. View your 30-day graph to see how many entries are displayed.


In the example below you can see that this user has 10 days of heart data. Another 4 days of heart data is required before we can calculate a Heart rating.


Already have 14 days of valid heart data on your graph but still no rating? We'll look into it. Simply contact our support team here and please include:


1. Your email address linked to the app so we can identify your account.

2. A screenshot of your 30-day Resting Heart Rate graph (as above)